Returns & Refunds

We want you to love your Marquant bookmark. Because each piece is made to order, our returns policy is set out below.

No refunds without proof of damage

We do not issue refunds without proof of damage. If your bookmark arrives damaged, you must provide clear photographs of the damage within 14 days of delivery to be eligible for a refund or replacement.

Damaged on arrival

If your order arrives damaged, email info@marquant.co within 14 days of delivery with your order reference and photographs showing the damage. We will review your claim and, if approved, offer a replacement or a full refund.

Change of mind

As each bookmark is made to order, we do not accept returns or issue refunds for change of mind.

Lost shipments

If your order does not arrive within 30 days of dispatch, contact us at info@marquant.co and we will investigate with the carrier.

How to start a claim

Email info@marquant.co with your order reference, a description of the issue, and photographs of any damage. We aim to respond within 5 business days.